lieferungen & Rücksendungen
Vielen Dank, dass Sie sich für für die Informationen bezüglich unserer Lieferungen und der Rücksendungen interessieren.
Alle Informationen finden unter den nachfolgenden Punkten.
***UNSER ANGEBOT FÜR DIE FEIERTAGE***
EXPRESS LIEFERUNG & VERLÄNGERTES RÜCKGABERECHT
Wähle DHL Express Versand bis Donnerstag, den 20. Dezember 2018 für eine weltweit garantierte Zustellung bis Montag, den 24. Dezember 2018.
Für alle Bestellungen, die wir am Freitag, den 21. Dezember 2018 nach 11:00 Uhr vormittags (MEZ) erhalten: wir versuchen unser Bestes, diese schnellstmöglich zu versenden, können jedoch den Versand am selben Tag leider nicht garantieren.
Du wünschst dir einen Umtausch oder eine Rücksendung?
Schreib uns einfach bis zum 11. Januar 2019 und erfahre mehr über unser verlängertes Rückgaberecht.
overview shipping costs
Deutschland |
EU1
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EU2
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EU3
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EU4
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US
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Asia + Australia |
Standard Versand DE: 4,50€ from 250€ purchase: gratis! Express Versand DE: 10,50€ |
Express Versand: 12,50€ |
Express Versand: 15,50€ |
Express Versand: 22,50€ |
Express Versand: 30,50€ |
Express Versand: 35,50€ |
Express Shipping: bis 100€ Einkauf: 35,50€ ab 100€ Einkauf: 55,50€ |
VERSANDkosten-übersicht
Deutschland |
EU1
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EU2
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EU3
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EU4
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US
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Asien + Australien |
deutschlandweit |
Belgien Dänemark Frankreich Luxemburg Monaco Niederlande Österreich |
Bulgarien Estland Finland Griechenland Irland Italien Kroatien Lettland Litauen Malta Nord Irland Portugal Rumänien Schweden Schweiz Slovenien Slowakai Spanien Tschechien Ungarn Vatikan Vereinigtes Königreich Zypern |
Guernsey Island Jersey Kanarische Inseln Liechtenstein Norwegen |
Bosnien Kosovo Mazedonien Moldavien Russland Serbien Türkei Ukraine |
Kanada Mexiko Vereinigte Staaten von Amerika |
Australien Brunei China Hong Kong Japan Taiwan Thailand Malaysia Neuseeland Singapur Südkorea |
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Bestellungen, die bis 10 Uhr morgens deutscher Zeit bei uns eingehen werden noch am selben tag versendet will.
DU fragst dich wo dein Paket ist? Behalte den Sendungsverlauf ganz einfach im Blick genau hier.
Dein Land ist noch nicht auf unserer Übersicht gelistet? Sende uns einfach eine E-Mail an shop@merzbschwanen.com und wir kümmern uns darum.
DHL EXPRESS OPtionen - natürlich inklusive!*
schnellere lieferung
erhalte dein Paket schneller, für alle Informationen hinsichztlich Laufzeiten besuche die DHL Express Webseite
Plane die lieferung
Wähle den Zustelltag und/oder wähle einen neuen Zeitrahmen für die Zustellung
abgabe beim nachbarn
wähle einen Nachbarn, der deine Pakete annehmen darf, falls du nicht zu Hause bist
Abholung an einem DHL SERVICE Punkt
wähle eine DHL Service Stelle, an der du dein Oaket gerne abholen möchtest
ändere deine zustelladresse
leite dein aket an eine alternative Zustelladresse um
Ferienaufbawahrung
wähle ein Zustelldatu bis zu 30 tage nach der ursprünglich geplanten Zustellung
* abhängig von der Verfügbarkeit im Zielland
about delivery & returns
Returns
The customer has a general right to return goods within a period of 14 days (right of withdrawal).
(1) Right of withdrawal
You are obliged to return the goods to Merz b. Schwanen in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit.
In order to avail your right of withdrawal, please red the following carefully.
Please send back the goods to the following address:
Merz b. Schwanen
Peter Plotnicki
Rosenthaler Str. 34/35
10178 Berlin
Germany
Mail: shop@merzbschwanen.com
We will immediately settle any credit which arises as a result of a return, unless you wish to use this credit to place a further order.
If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact our complaints department.
In order to maintain the withdrawal period, it is sufficient to notify us abouty our withdrawal within the 14 days withdrawal period.
(2) Instructions concerning right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The period of withdrawal is fourteen days from the day at which you or a third party nominated by you other than the carrier have taken possession of the goods. Send the goods to:
Merz b. Schwanen
Peter Plotnicki
Rosenthaler Str. 34/35
10178 Berlin
Germany
Mail: shop@merzbschwanen.com
You have to send the goods immediately and in any event no later than fourteen days from the date on which you have informed us about the withdrawal.
You cover the cost for the return of the goods.
You have to pay a value compensation for the depreciation of the good and the use derived therefrom if the depreciation of the good is due to a use exceeding the testing of characteristics and functional properties. Testing of characteristics and functional properties should be understood as testing and trying of the respective good in the same manner as wood be possible and customary in a shop.
(End of the information about the right of withdrawal)
(3) Rendition of the withdrawal form
You may also use the withdrawal form enclosed, which is however not obligatory.
To:
Merz b. Schwanen
Peter Plotnicki
Rosenthaler Str. 34/35
10178 Berlin
Germany
Mail: shop@merzbschwanen.com
I/We hereby give notice that I/We withdraw from my/our(*) contract of sale of the following goods(*)/provision of the following service
Ordered on (*)/received on (*)
Name of the customer(s)
Address of the customer(s)
siganture of the customer(s)
Date
(*) Please delete where inapplicable
(4) For the rest you can avoid any duty to provide compensation by not using the goods as your own property and refraining from all actions that may affect their value. With the provision that you return the goods to us in an orderly condition (clean and flawless), we continue to accept the return of the goods as withdrawal from the contract contrary to legal obligations.
Delivery
Shipping Cost Overview
Germany: DHL Standard: 4,50 €/ DHL Express: 15,00 €
Europe: DHL Standard: 12,50 €/ DHL Express: 45,00 €
US/North America: UPS Express Saver up to 2 kilo: 50,00 € / UPS Express Saver up to 5 kilo: 70,00 € / UPS Express Saver up to 10 kilo: 90,00 €
Asia: UPS Express Saver up to 2 kilo: 70,00 € / UPS Express Saver up to 5 kilo: 110,00 € / UPS Express Saver up to 10 kilo: 150,00 €
Expres delivery lasts usually 1-2 days
Any customs dues which may arise rest on customer side
(1) Information regarding delivery periods are as expected delivery times. If the item is sent as a package, the delivery time is about 5 business days after payment, unless stated in the online shop differently. Delivery within Germany is carried out by our logistics provider, the DHL Vertriebs GmbH & Co. OHG.
(2) Ordered goods either Merz b. Schwanen or subcontracting of third parties to the delivery address specified by the customer.
(3) Aftr the order has been shipped you will automatically receive an order confonfirmation via E-mail. If this is not the case, please notify us immediately.
(4) About non-stock goods and resultant delivery delays Merz b. Schwanen will inform the customer immediately by e-mail. In those cases Merz b. Schwanen, as far as reasonable for the customer, entitled to partial deliveries. Any resulting additional shipping costs shall be borne by Merz b. Schwanen. Statutory rights of the customer remain unaffected. No contract is concluded for non-available goods.
(5) Ascertaining while processing your order that ordered products are not available, the customer will be informed separately by e-mail. A contract for unavailable goods does not come about. If ordered goods can’t be delivered because the upstream supplier has not fulfilled its contractual obligations, or the ordered goods are not available for a period of at least one month due to force majeure, Merz b. Schwanen can withdraw from the purchase contract. Merz b. Schwanen will inform the customer in the case of corresponding delivery problems immediately. In case of cancellation by Merz b. Schwanen the customer refund payments will be made immediately. Further legal claims of the customer remain unaffected.
(6) Unless you received defective articles or a faulty delivery, we don´t cover shipping costs for returns.