The customer has a general right to return goods within a period of 14 days (right of withdrawal).

(1) Right of withdrawal

You are obliged to return the goods to Merz b. Schwanen in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit.

In order to avail your right of withdrawal, please red the following carefully.

Please send back the goods to the following address:

Merz b. Schwanen

Warehouse

Borsigstr. 7

72461 Albstadt

Germany

Mail: shop@merzbschwanen.com

We will immediately settle any credit which arises as a result of a return unless you wish to use this credit to place a further order.

If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact our complaints department.

In order to maintain the withdrawal period, it is sufficient to notify us about our withdrawal within the 14 days withdrawal period.

(2) Instructions concerning the right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. 

The period of withdrawal is fourteen days from the day at which you or a third party nominated by you other than the carrier have taken possession of the goods. Send the goods to:

Merz b. Schwanen

Warehouse

Borsigstr. 7

72461 Albstadt

Germany

Mail: shop@merzbschwanen.com

You have to send the goods immediately and in any event no later than fourteen days from the date on which you have informed us about the withdrawal.

You cover the cost for the return of the goods.

You have to pay a value compensation for the depreciation of the good and the use derived therefrom if the depreciation of the good is due to a use exceeding the testing of characteristics and functional properties. Testing of characteristics and functional properties should be understood as testing and trying of the respective good in the same manner as wood be possible and customary in a shop.

(End of the information about the right of withdrawal)

(3) Rendition of the withdrawal form

You may also use the withdrawal form enclosed, which is however not obligatory.

To:

Merz b. Schwanen

Warehouse

Borsigstr. 7

72461 Albstadt

Germany

Mail: shop@merzbschwanen.com

I/We hereby give notice that I/We wit hdraw  from my/our(*) contract of sale of the following goods(*)/provision of the following service

Ordered on (*)/received on (*)

Name of the customer(s)

Address of the customer(s)

siganture of the customer(s)

Date

(*) Please delete where inapplicable

(4) For the rest you can avoid any duty to provide compensation by not using the goods as your own property and refraining from all actions that may affect their value. With the provision that you return the goods to us in an orderly condition (clean and flawless), we continue to accept the return of the goods as withdrawal from the contract contrary to legal obligations.