Delivery & Returns

Thank you for reading the information concerning delivery and returns.

Please find all the required information down below.

overview shipping costs 

Germany 
EU1
EU2
EU3
EU4
US
Asia (1) + Australia 
Asia (2), South America + Africa

Standard Shipping DE: 4,50€

from 250€ purchase: free!


Express Shipping DE: 10,50€
Express Shipping: 12,50€
Express Shipping: 15,50€
Express Shipping: 22,50€
Express Shipping: 30,50€
Express Shipping: 35,50€
Express Shipping:
up to 100€ purchase: 35,50€
from 100€ purchase: 55,50€
Express Shipping: 
up to 100€ purchase: 40,50€
from 100€ purchase: 75,50€

country overview

Germany 
EU1
EU2
EU3
EU4
US
Asia + Australia
Asia (2), South America + Africa
all of Germany
Belgium
Denmark
France
Luxembourg
Monaco
Netherlands
Austria
Bulgaria
Estonia
Finland
Greece
Ireland
Italy
Croatia
Latvia
Lithuania
Malta
Northern Ireland
Poland
Portugal
Rumania
Sweden
Switzerland
Slovenia
Slowakia
Spain
Czech Republic
Hungary
Vatican
United Kingdom
Cyprus
Guernsey
Iceland
Jersey
Canary Islands
Liechtenstein
Norway
Bosnia
Kosovo
Macedonia
Moldavia
Russia
Serbia
Turkey
Ukraine

Canada
Mexico
United States of America
Australia
China
Hong Kong
Japan
Taiwan
Thailand
Malaysia
New Zealand
Singapur
South Korea
Saudi Arabia
Macao
Brunei
Egypt
Argentinia
Brasil
Chile
Costa Rica
Puerto Rico









Order placed until 10 am german time will be shipped on the same day.

Wondering what's the status of your parcel? Keep track of your order right here.

Your country is not listed in this overview? Just send us an E-Mail to  shop@merzbschwanen.com and we will take care of it.

DHL EXPRESS OPtions - of course, INcluded!*

Fast delivery

receive your parcel faster, for all information regarding transit times visit the DHL Express website

schedule the delivery

choose the day of delivery and/or a new timeframe for the delivery

drop-off at your neighbor

choose a neighbor who is allowed
to receive your parcel

pick-up at a DHL Service Point

choose a DHL Service Point where you would like to pick up your parcel

modify delivery address

redirect your parcel to an alternative address

holiday custody

choose a delivery date up to 30 days after
the initial date

 * depending on the availability in the destination country


You wish to exchange or RETURN your order?

You may return an item (unworn and in its original packaging) within 14 days from the date you receive it. 

To ensure the most efficient processing of your return or exchange, please let us know what you are sending back as well as the reason and if you would like an exchange or a refund through our new online return tool. This tool is available for all clients with an activated user account where you can also track the status of your return here.

You don't have an account yet? No problem, you can simply create your user account now!

Once the parcel has arrived in our warehouse it usually takes 7 - 14 business days to process the refund or exchange. Please note, that if you send back the goods without letting us know in advance, this might prolong the process.


You may return the item(s) directly to our warehouse by postal mail, with the delivery slip included. Return shipping is at the customer’s expense unless it is due to an error on our side and previously communicated.


Return address:

Merz b. Schwanen Warehouse

Borsigstr. 7

72461 Albstadt - Germany


Important:

  1. PRODUCT IN ORIGINAL CONDITION: Please make sure that the goods are sent back in the original condition with the original packaging and are adequately packaged so that they will not take any damage during the transport.

  2. EXCHANGE: If you would like an exchange or a replacement, to facilitate and speed up the process, we recommend placing a new order in our online shop. Exchanges are also possible  please mention that you wish an exchange when you inform us about the return.

  3. REFUND: Once we receive the package we can refund you the price of the items you were returning  please mention that you wish an exchange when you inform us about the return. Please note that we do not cover shipping costs for returns and shipping costs are not refundable. For PayPal customers, you have the possibility to have your return costs refunded! Activate the Service by clicking here: www.paypal.com/returns 


For further details, please have a look at our terms and conditions


Questions? Contact us at returns@merzbschwanen.com