UPDATE: Standard Shipping Delay (Germany only)
Due to a higher order volume , parcels shipped with DHL standard shipping within Germany may take a little longer than usual. These parcels will be shipped within 2-3 working days.
We do our very best to ship every order as fast as possible. We're sorry for the inconvenience!
Yes, you read it right! You can order your Merz b. Schwanen piece wherever you live.
Please find all the required information down below.
Your country is not listed in this overview? Just send us an e-mail to
shop@merzbschwanen.com
and we will take care of it.
|
Germany
|
Austria
Belgium Denmark France Luxembourg Monaco Netherlands |
Bulgaria Croatia Cyprus Czech Republic Estonia Finland Greece Hungary Ireland Italy Latvia Lithuania Malta Northern Ireland Poland Portugal Rumania Slovenia Slowakia Spain Sweden United Kingdom Vatican |
Canary Islands Guernsey Iceland Jersey Liechtenstein Norway Switzerland |
| Standard Shipping DE: 4,50€ from 150€ purchase: free! Express Shipping DE: 10,00€ |
Express Shipping: 12,50€ |
Express Shipping: 15,50€ |
Express Shipping: 22,50€ |
|
Belarus
Bosnia Kosovo Macedonia Moldova Serbia Turkey Ukraine |
Canada Mexico USA |
China Hong Kong India Israel Japan Malaysia Singapore South Korea Taiwan Thailand |
Australia
New Zealand Kuwait Philippines Quatar Saudi Arabia South Africa United Arab Emirates |
Argentina Brasil Brunei Chile Costa Rica Egypt Indonesia Kazachstan Macao Morocco Puerto Rico Greenland |
| Express Shipping: 30,50€ |
Express Shipping: 25,00€ |
Express Shipping:
30,00€ |
Express Shipping:
35,00€ |
Express Shipping: 40,00€ |
Orders placed until 9am CEST/Berlin time are usually shipped on the same day.
Germany:
We ship with DHL Standard and delivery takes about 2-5 working days from receipt of order.
Of course, you can also have your package shipped with DHL Express for the above mentioned surcharge.
In this case, it takes about 1-2 working days from receipt of order.
EU:
We ship with DHL Express and delivery takes about 1-2 working days from receipt of order.
Rest of the world:
We ship with DHL Express and delivery takes about 2-5 working days from receipt of order.*
*delays may occur if the shipment is held in customs
The parcel will be delivered to the
address of your choice
. If the goods are to be sent to a different delivery address, you can enter this when ordering under 'delivery address' in the relevant section. This can also be the address of a DHL packet station.
Delivery to post office box addresses are not possible
.
You can see the actual location of your goods by checking on your tracking number, which you received in the mail when your order was processed.
If there is no movement on the tracking site for 5 business days, please get in touch with our customer service team: shop@merzbschwanen.com
On orders shipped outside the EU, the German taxes are deducted during the checkout process.
Please note that additional taxes and duties may apply for the recipient once the parcel enters the destination country, which is something we unfortunately cannot influence.
We cannot provide any information on what the custom fees will be, as custom policies and import duties vary widely from country to country.
For information regarding import fees and taxes, please contact your local customs authority.
For more details please see our terms and conditions.
3 GOOD REASONS...
1. BEST PRICE FOR YOU
In Germany this is the best priced and most reliable option to receive your parcel.
2. FLEXIBLE DELIVERY
For your convenience, change the day of delivery
, choose the timeframe, get your order delivered to a
neighbor, a Packstation or a service point.
3. CLIMATE NEUTRAL
Your DHL package
is shipped climate neutrally
throughout Germany – at no additional costs for you.
...to ship with
DHL EXPRESS **
1. FAST DELIVERY
Receive your parcel as fast as possible, guaranteed.
For further information regarding transit times visit
the DHL Express website
.
2. FLEXIBLE DELIVERY +
Even more: in addition to flexible delivery options, modify your delivery address or delay the delivery by up to 30 days with the holiday custody service.
3. SAFE DELIVERY
Your parcel will solely be handled by DHL Express during the whole transit process. This makes the delivery of your goods completely safe and reliable.
It's common that there are several suppliers for deliveries within Europe and internationally.
With DHL Express your parcel
will stay securely with DHL Express throughout the entire transit
to ensure smooth tracking and delivery
and it will not be handed over to any other supplier.
** depending on the availability in the destination country
Dear Merz b. Schwanen friend,
If you are not fully happy with your purchase, you may of course return it within 14 days of receipt, providing they are in unworn, unwashed, original, and resalable condition.
To ensure a smooth return process, please follow the steps below:
STEP 1
Please, print out and complete the return form with the following details:
-
your order number (it starts with "SO...")
-
the items you want to return
-
the reason why you wish to return them
Download the form here.
STEP 2
Please send an e-mail to returns@merzbschwanen.com with the details from step 1 or simply attach the filled out return form to your e-mail.
Also please let us know if you would like a refund or an exchange.
IMPORTANT:
Only if we have the information about the return
by e-mail and inside the package
. We can ensure a smooth and swift processing of your return
STEP 3
Place the goods into the package. unworn and in the original packaging, along with the completed returns form.
STEP 4
Please, send your package directly to our warehouse.
RETURN ADDRESS:
Merz b. Schwanen Warehouse
Borsigstr. 7
72461 Albstadt - Germany
For returns within Germany, you can generate your DHL RETURN LABEL here:
Exchange:
If you would like an item in a different size or color, to facilitate and speed up the process, we recommend placing a new order in our online shop.
Please note that we can only make exchanges for items of the same value and that exchanges can only be processed once the original item has been processed at our warehouse.
Return to store:
As an added service, you may drop of your return at our store in Berlin. Please make sure that steps 1 - 3 are still followed. The store can also process exchanges.
Well done!
We do our best to process your return as quickly as possible.
The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.
For further information, please read our terms & conditions .
We appreciate your cooperation – thank you!
STEP 1
Please, print out and complete the return form with the following details:
-
your order number (it starts with "SO...")
-
the items you want to return
-
the reason why you wish to return them
Download the form here.
STEP 2
Please send an e-mail to returns@merzbschwanen.com with the details from step 1 or simply attach the filled out return form to your e-mail.
Also please let us know if you would like a refund or an exchange.
IMPORTANT:
Only if we have the information about the return
by e-mail and inside the package
. We can ensure a smooth and swift processing of your return
STEP 3
Place the goods into the package. unworn and in the original packaging, along with the completed returns form.
STEP 4
For returns within the EU please use the
SERVICE OF YOUR CHOICE
. Returns are covered by the customer.
Well done!
We do our best to process your return as quickly as possible.
The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.
For further information, please read our terms & conditions .
We appreciate your cooperation – thank you!
STEP 1
Please, print out and complete the return form with the following details:
-
your order number (it starts with "SO...")
-
the items you want to return
-
the reason why you wish to return them
Download the form here.
STEP 2
Please send an e-mail to returns@merzbschwanen.com with the details from step 1 or simply attach the filled out return form to your e-mail.
Also please let us know if you would like a refund or an exchange.
IMPORTANT:
Only if we have the information about the return
by e-mail and inside the package
. We can ensure a smooth and swift processing of your return
STEP 3
Place the goods into the package. unworn and in the original packaging, along with the completed returns form.
For international returns:
Mark 'RETURNED GOODS'
and attach the invoice
clearly visible on the outer packaging
of your parcel and most importantly,
ensure that the 'Returned Goods' option is ticked on the customs declaration form.
STEP 4
For returns please use the
SERVICE OF YOUR CHOICE.
Best use your local
POSTAL SERVICE.
Using your local postal service ensures smooth and easy-going handling of the return and might be the lowest priced service. Returns are covered by the customer.
Well done!
We do our best to process your return as quickly as possible.
The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.
For further information, please read our terms & conditions .
We appreciate your cooperation – thank you!
STEP 1
Please, print out and complete the return form with the following details:
-
your order number (it starts with "SO...")
-
the items you want to return
-
the reason why you wish to return them
Download the form here
STEP 2
Please send an e-mail to returns@merzbschwanen.com with the details from step 1 or simply attach the filled out return form to your e-mail.
Also please let us know if you would like a refund or an exchange.
IMPORTANT:
Only if we have the information about the return
by e-mail and inside the package
. We can ensure a smooth and swift processing of your return
STEP 3
Place the goods into the package. unworn and in the original packaging, along with the completed returns form.
STEP 4
Please, send your package directly to our warehouse.
RETURN ADDRESS:
Merz b. Schwanen Warehouse
Borsigstr. 7
72461 Albstadt - Germany
For returns within Germany, you can generate your DHL RETURN LABEL here:
Well done!
We do our best to process your return as quickly as possible.
The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.
For further information, please read our terms & conditions .
We appreciate your cooperation – thank you!
UPDATE: Standard Shipping Delay (Germany only)
Due to a higher order volume , parcels shipped with DHL standard shipping within Germany may take a little longer than usual. These parcels will be shipped within 2-3 working days.
We do our very best to ship every order as fast as possible. We're sorry for the inconvenience!
Yes, you read it right! You can order your Merz b. Schwanen piece wherever you live.
Please find all the required information down below.
Your country is not listed in this overview? Just send us an e-mail to
shop@merzbschwanen.com
and we will take care of it.
|
Germany
|
Austria
Belgium Denmark France Luxembourg Monaco Netherlands |
Bulgaria Croatia Cyprus Czech Republic Estonia Finland Greece Hungary Ireland Italy Latvia Lithuania Malta Northern Ireland Poland Portugal Rumania Slovenia Slowakia Spain Sweden Vatican |
Canary Islands Guernsey Iceland Jersey Liechtenstein Norway Switzerland United Kingdom |
| Standard Shipping DE: 4,50€ from 150€ purchase: free! Express Shipping DE: 10,00€ |
Express Shipping: 12,50€ |
Express Shipping: 15,50€ |
Express Shipping: 22,50€ |
|
Belarus
Bosnia Kosovo Macedonia Moldova Serbia Turkey Ukraine |
Canada Mexico United States of America |
Australia China Hong Kong India Israel Japan Malaysia New Zealand Philippines Saudi Arabia Singapur South Africa South Korea Taiwan Thailand United Arab Emirates |
Argentina Brasil Brunei Chile Costa Rica Egypt Indonesia Kazachstan Macao Morocco Puerto Rico Greenland |
| Express Shipping: 30,50€ |
Express Shipping: 25,00€ |
Express Shipping: up to 100€ purchase: 35,50€ from 100€ purchase: 50,50€ |
Express Shipping: up to 100€ purchase: 40,50€ from 100€ purchase: 70,50€ |
Orders placed until 9am CEST/Berlin time are usually shipped on the same day.
Germany:
We ship with DHL Standard and delivery takes about 2-5 working days from receipt of order.
Of course, you can also have your package shipped with DHL Express for the above mentioned surcharge.
In this case, it takes about 1-2 working days from receipt of order.
EU:
We ship with DHL Express and delivery takes about 1-2 working days from receipt of order.
Rest of the world:
We ship with DHL Express and delivery takes about 2-5 working days from receipt of order.
The parcel will be delivered to the
address of your choice
. If the goods are to be sent to a different delivery address, you can enter this when ordering under 'delivery address' in the relevant section. This can also be the address of a DHL packet station.
Delivery to post office box addresses are not possible
.
My order has not arrived yet. What now?
You can see the actual location of your goods by checking on your tracking number, which you received in the mail when your order was processed.
What about taxes and duties?
On order shipped outside the EU, the German taxes are deducted during the checkout. Please note that additional taxes and duties may apply once the parcel enters the destination country, which is something we unfortunately cannot influence.
Do you have any questions?
Just write us:
Regarding deliveries:
Regarding returns:
Our customer service team is here for you:
Monday – Friday
12pm - 6pm
For further information, please read our terms & conditions.
We appreciate your cooperation – thank you!