Store Manager (full-time) (m/w/d)
Sustainability is close to your heart and you want to contribute to a better future with your proactive work? You can identify with your tasks and are proud of what you achieve and contribute to every day?
Furthermore, you love direct customer contact and want to fulfil yourself in a meticulously curated environment with high-quality products in Berlin Mitte?
Attentively communicating with our interesting and international customers comes to you effortlessly?
Make a meaningful contribution with your uniqueness and diversity. Contribute to extending the life cycle of clothing and keeping the ecological footprint low. We are looking for people with passion.
Merz b. Schwanen represents original, sustainable and simply good basics since 1911.
Sustainability, social responsibility and the well-being of our customers are close to our hearts.
With timeless and high-quality basics, Merz b. Schwanen is internationally successful in over 35 countries.
As a Customer Experience Manager you have an important task - you lead and supervise your young and committed teams in the store ,and in online customer service and show initiative when it comes to increasing customer satisfaction and sales.
These are your tasks:
As a Store Manager (m/w/d) you have an important task:
You lead and supervise your young and dedicated team in the store and show initiative when it comes to increasing customer satisfaction and sales.
At Merz b. Schwanen, you have the chance to develop your creative potential.
As a Store Manager, you have the freedom to develop new solutions and make the interaction of our customers with the brand in the store a special experience.
You will actively contribute your own suggestions for optimizing our processes and systems. In addition to providing unbeatable customer service, your responsibilities will include the following:
Active customer consulting and sales
Planning in-store events for customers
Presentation of the sales floor for an appealing shopping experience
Designing and implementing the Customer Experience strategy together with the brand founders and the Customer Experience Manager
Contribute to the development of Customer Experience policies and procedures in response to business needs
Managing and building your team
Training new and existing staff in line with Customer Experience strategy and standards
Staff scheduling and vacation planning
Managing all aspects of performance development (team and feedback conversations) for a productive, inspired and successful team
Setting KPIs and targets for the team and deadlines to work with Sales Staff and Digital Customer Service Support to ensure consistent and seamless service to all customers across all channels
Create e-learning materials and contribute editorials on store processes for the team
Management of the new store
Responsibility for the commercial success of your store
Ensure that the store always follows the brand's visual merchandising guidelines
Build brand loyalty by planning and executing events and marketing campaigns with the community in collaboration with the marketing team
Keeping track of product selection, as well as inventory
What makes you unique:
You believe in yourself and your abilities
You want to work on further developments in a sustainable company
You find rapid growth exciting and want to be part of this success story: grow with us
You share our sustainable values and bring them into your work
You turn every customer into a loyal Merz b. Schwanen fan. Every customer needs an individual approach.
You lead by example with your hands-on approach, enthusiasm, and passion for providing customers with a first-class shopping experience
You create a pleasant store atmosphere
You also know how to build a high-performing team that shares your enthusiasm and vision for making every shopping experience special
You have excellent oral and written communication skills
at least 2 years of experience in a customer service based management role
at least 1 year of experience within a high-end/ luxury brand
at least 1 year of experience in the fashion industry
Experience in both retail and digital customer service preferred
Fluency in English and basic skills in German required (fluency in German preferred and willingness to develop further German skills if not fluent required)
Willingness to work on evenings, weekends, and holidays as required
Strong computer literacy and preferably experience in working with a CRM or ERP software
What we offer you
It is not only our products and our way of working, above all, but our employees also set us apart from our competitors.
Respectful, honest and loyal interaction is important to us:
A constructive feedback culture - in which we are guided by respect and integrity in everything we do.
Individualized training - from a comprehensive briefing to classroom training, we are committed to helping you grow professionally and personally.
An inclusive work environment where people from different backgrounds, lifestyles and nationalities enjoy working together.
A sustainable mindset that we live by every day.
Making a difference: With us, all doors are open for you to play a decisive role in shaping our company and our corporate culture in the years to come.
Sustainable growth: Be part of the growing phase of our company!
We guarantee steep learning curves and challenging tasks with responsibility
An exciting working environment in the heart of Berlin
A generous employee discount
At Merz b. Schwanen, we see ourselves as a team since sustainable success depends on everyone's commitment. Good satisfied employees are close to our hearts, so we encourage professional development.
We value diversity in our team, and therefore everyone is welcome.
If you like all this and want to join our young team, apply online at www.merzbschwanen.com/jobs and show us who you are!
We look forward to learning more about you and your talents.
That sounds good to you and you would like to be part of our team?
Then we are looking forward to hearing from you!
WE DON'T NEED A SUPER LONG COVER LETTER, A FEW INDIVIDUAL AND MEANINGFUL SENTENCES ABOUT YOUR MOTIVATION AS WELL AS YOUR RESUME ARE ENOUGH FOR US.
IF NOT ALL POINTS APPLY TO YOU, NO PROBLEM, WE STILL WANT TO GET TO KNOW YOU!