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FAQ - frequently asked questions

It hurts our hearts to dispose of any garments which are still good to wear.
We collect all the returns of items that have a small manufacturing defect or which have barely been worn and donate everything to a local shelter in Berlin.

Prices displayed online include the 19% German VAT. After recently having updated our system, we, unfortunately, cannot deduct the VAT at checkout. But we are working on offering the deduction again very soon. Please note that we cannot offer a refund of the VAT after the order is placed. When importing, additional taxes of the respective country the items may apply.

 

more questions?

Simply send us an e-mail to shop@merzbschwanen.com shop@merzbschwanen.com or give us a call +49 (0) 30 44318998-14. We're looking forward to speaking with you.