AGB


Dear customer,

We are happy to welcome you to the Merz b. Schwanen community.

As your companion for the good moments in life, we value your trust and contentment. These Terms and Conditions apply to all purchases made via our online shop - http://www.merz-schwanen.com/en/shop/ (hereinafter referred to as the “Online Shop”). You will find here everything you need to know in order to experience a reliable and enjoyable online shopping experience.

We often refer in these Terms and Conditions to “you”. We address you directly because we believe a long-lasting partnership is built on equal footing and trust.

(1) The legal right to withdraw from this contract applies, with which Merz b. Schwanen is in accordance with the statutory provisions listed below.

Withdrawal from contract

According to the European Union applicable consumer protection legislation, you are entitled to return the products you bought from our Online Shop, within 14 days from the day you received the goods, for a full refund, for any reason, even if you simply changed your mind.

In legal language this means that you have 14 days to withdraw from this contract without any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the 14 days period expires on a non-working day, the deadline is extended until the next working day.

To exercise the right of withdrawal, you must inform us in writing by mail or e-mail. It is not enough to just send the goods back. This decision is irrevocable and you must send the goods back to Merz b. Schwanen within 14 days from the day you informed us on your decision to cancel the purchase. It is very important that the goods reach us before 14 days, from the moment you informed us on the decision to withdraw from the contract, have expired. You can choose any means of shipment you consider appropriate: even by pigeon, owl, snail-mail or swan! (*see Return procedure below).
Please bear in mind that partial returns are not considered withdrawal from a contract. As a consequence of the withdrawal, the contractual relationship between you and us is considered as not have taken place, meaning that we receive the products and you are reimbursed the costs incurred when placing the order.

a.) _____________________

 

By means of a clear statement (i.e. with a letter, fax or e-mail) of your decision to withdraw from this contract, inform us. You can use the attached model withdrawal form, which is not necessarily required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

After you withdraw from the contract

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of delivery offered by us and applicable to your area), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of such reimbursement.

Both in the case of exercising your right of withdrawal and in the case of a partial return you will have to bear the direct cost of returning the goods. To help facilitate this process we offer you two options: you either send them back on your own expense or you can request from us a pre-paid return slip, case in which we will deduct this cost from the sum we should be reimbursing you.

a.) _____________________

 

Please bear in mind that partial returns are not considered withdrawal from a contract. As a consequence of the withdrawal, the contractual relationship between you and us is considered as not have taken place, meaning that we receive the products and you are reimbursed the costs incurred when placing the order. 

You bear the immediate costs of returning the goods.

Please be advised that a withdrawal is different than a partial return. If you wish to withdraw from the contract, you can fill out this form and return it to us:

 

(2) Wiedergabe des gesetzlichen MusterWiderrufsformulars

Withdrawal-template

I (*) hereby withdraw from the contract concluded by me/ the company I represent as direct owner, with Merz b. Schwanen on the sale of the following goods:

a.) _____________________

b.) _____________________

Date: ________________

Ordered on (*), order no. (*), received on (*).

Name of the customer (*) _________________

Address of the customer _______________

Signature of the customer ______________
 (only for paper communication)

Merz b. Schwanen - Peter Plotnicki Rosenthaler Strasse 34/35 10178, Berlin Germany e-mail: shop@merzbschwanen.com

(*) mandatory fields

However, using this model is not compulsory as long as you expressly mention in writing that you want to withdraw from the contract, indicate the goods that you will be returning and respect the time limits for exercising your right.


Return procedure:
First step is to contact us by e-mail at shop@merzbschwanen.com and inform us whether you wish to (i) return defective products, (ii) exchange products for other products, (iii) make a partial return or (iv) return products as a consequence of exercising your right of withdrawal according to Article 6 above. Irrespective of which of the options above this e-mail refers to, it should contain your order number and a list of the goods you want to return or exchange. If it is a case of defective products, the e-mail should be accompanied by photos of the defects and a short description thereof (e.g. left sleeve stitching unwound, hole at neck-line. etc.).

For defective products, when it is a case of manufacturing or production defects, including sizes not corresponding to our online size-chart or false delivery - when we delivered something else than what you ordered - we cover all transport costs.

In the event of an exchange for reasons not implying a fault of Merz b. Schwanen, as a general rule, you will have to pay the transport fees. In case of a difference in price between the initial product(s) and the exchange item(s) we will either reimburse you the remaining amount after having deducted the transport fees (if applicable), or you will be requested to make an additional payment for the difference due.
 
In the case of a total refund - we will refund you the initial payment you made to us i.e. price of the Merz b. Schwanen product(s), including taxes where applicable, and initial shipping costs. The return delivery of the Merz b. Schwanen product(s) is on your own expense. If you opt for a pre-paid return slip we will deduct this cost from the sum we should be reimbursing you.

Packing the Merz b. Schwanen product(s) you want to return: for any return, whether it is a partial return or a full return as a result of exercising your right of withdrawal, it is very important to return the Merz b. Schwanen product(s) in their original packaging (the Merz b. Schwanen wrapping box and the carton we used when shipping you the products), with the original label, unworn, and unwashed. When packing the return package please stick the return label on the parcel so that the original label is hidden. If you use one of our pre-paid return slips, just stick it on top of the original label and take the package to your nearest DHL center or to a post-office.If you do not opt for the pre-paid return slip, please send the package to the following address:

Merz b. Schwanen
Warehouse
Borsigstr. 7
72461 Albstadt, Germany

Upon receipt of the return package and successful examination of your request, we will immediately take care of your exchange or refund (if desired). Once we proceed with the reimbursement you will be notified by e-mail. The duration from the time we perform the reimbursement and until your account is credited depends on your banking partner. In case you want an exchange but you do not find the right product or the product you are looking for is temporarily sold out, we will happily provide you with a credit note (giftcard) which you can use at a later stage in our online shop.

For a partial return you can download this Form: (link to form). As with any return, in the case of a partial return you will have to bear the costs of returning the goods and we will reimburse you the value of the products you returned. 

Final provisions

(1)  Congratulations! you've made it to the last sentence of our terms and conditions :)

(2) At the end of this long read what you should remember is that it's all about sharing the good moments in life!