Dear customer,

We are happy to welcome you to the Merz b. Schwanen community.

As your companion for the good moments in life, we value your trust and contentment. These Terms and Conditions apply to all purchases made via our online shop - (hereinafter referred to as the “Online Shop”). You will find here everything you need to know in order to experience a reliable and enjoyable online shopping experience.

We often refer in these Terms and Conditions to “you”. We address you directly because we believe a long-lasting partnership is built on equal footing and trust.

(1) If, for any reason, you are not satisfied with your order, or if the Merz b. Schwanen product(s) you ordered do(es) not fit or is(are) damaged, we will repair, replace, exchange, or, in case you decide to return the product(s), reimburse you without delay.

(2) Under EU Law you have the right to a 2 year guarantee for the conformity of goods, meaning that if the Merz b. Schwanen products you bought turn out to be faulty or do not look as advertised, we must repair or replace them free of charge or give you a price reduction or a full refund. As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods. 

Please be advised that the colors of the products you ordered may slightly differ in reality from the colors displayed by the electronic device you make your orders from. Also, there may be slight variations in the finishes of the garments. 

(3) Given the nature of the Merz b. Schwanen products, return of defective products, replacement or repair is possible only if you inform us of the defect, inconformity or wish to exchange the product within 14 days from receipt of the goods. From the moment you have informed us you have 14 goods to return the products that are subject to the provisions of this Article. 

(4) The Merz b. Schwanen customer service team is available at:

Merz b. Schwanen

Peter Plotnicki

Rosenthaler Str. 34/35

10178 Berlin



Final provisions

(1)  Congratulations! you've made it to the last sentence of our terms and conditions :)

(2) At the end of this long read what you should remember is that it's all about sharing the good moments in life!