Questions regarding our online shop, products, or simply need help deciding?

Our customer service team is here for you:

Monday – Friday

12pm - 6pm

Simply send us an e-mail to 

or give us a call

+49 30 44318998-0

Important info:

If you contact us directly, your e-mail might end up in the spam filter.

If you do not receive a response after 2 business days, please contact us again and only via

Thank you very much!

Merz b. Schwanen BERLIN STORE

Visit our store and connect with us in person

Gormannstr 25
10119 Berlin

Opening hours:

Monday – Saturday

11am - 7pm

Reach us by e-mail 

or give us a call 

+49 30 44318998-44 


You're a journalist or an influencer? You're interested in our collection or looking for a collaboration? Or would you like to get logos, images, or press information? Send us an e-mail or give our communications team a call!
+49 30 44318998-10 


You're a buyer or own a retail store? Our sales team is the right contact for your request!
+49 30 44318998-11